Thank you for your purchase from our candle company. We appreciate your support. Please note that all sales are final, and we do not offer refunds or exchanges unless the product is damaged or defective upon arrival. If you encounter any issues with your order, please contact our customer service within 14 days of receiving the product, providing detailed information and supporting evidence. We will review your case and make every effort to resolve any legitimate concerns. Your satisfaction is important to us, and we strive to ensure that you have a positive experience with our eco-friendly candles.